FAQs
Frequently Asked Questions (FAQs)
1. What is the Faith and Flourish brand about?
Faith and Flourish is a brand that combines faith, style, and purpose. Our designs are inspired by strength, growth, and embracing life’s journey. We create meaningful apparel that helps you express your values and live with intention.
2. How do I place an order?
Placing an order is simple! Just browse our collection, select the item you’d like to purchase, choose your size (if applicable), and click Add to Cart. Once you’re ready, click the shopping cart icon to checkout and enter your payment details.
3. Do you offer international shipping?
Currently, we only offer domestic shipping within South Africa. We are working on expanding our shipping options and will notify you once international shipping becomes available.
4. How long will it take for my order to arrive?
Processing times typically take 2-4 business days. Shipping times will vary depending on your location:
- Domestic (South Africa): 3-7 business days
Once your order has shipped, you will receive a tracking number to monitor its progress.
5. Can I change or cancel my order after placing it?
We begin processing orders as quickly as possible to ensure fast delivery. If you need to make changes or cancel your order, please contact us within 24 hours of placing your order. After this time, we cannot guarantee that changes can be made, but we’ll do our best to assist you.
6. What sizes are available?
We offer a variety of sizes to ensure the perfect fit for everyone. If you're unsure about sizing, feel free to reach out to us for guidance.
7. Can I return or exchange my purchase?
Yes, we offer returns within 30 days of receiving your order, provided the item is unused and in its original condition. Custom-made or personalized items are non-returnable unless defective. Please check our full Return and Refund Policy for more information.
8. How do I return or exchange an item?
To initiate a return or exchange, please contact us at faithandflourishapparel@gmail.com with your order number and reason for the return. We’ll provide you with instructions on how to proceed. Please note that customers are responsible for return shipping costs unless the item is defective.
9. Do you offer gift cards?
Yes, we offer gift cards for those who want to give the gift of choice. You can purchase a digital gift card on our website, and it will be delivered to the recipient’s email address.
10. How do I care for my Faith and Flourish apparel?
To keep your items looking their best:
- Wash in cold water.
- Turn garments inside out to preserve the design.
- Avoid bleach and harsh chemicals.
- Hang or lay flat to dry to maintain the shape.
For specific care instructions, check the label on your product.
11. Do you offer wholesale or bulk orders?
Yes, we do! If you're interested in wholesale or bulk ordering for events or retail, please contact us at faithandflourishapparel@gmail.com, and we'll provide more information about pricing and terms.
12. How can I contact you if I have more questions?
We’re always happy to help! You can reach us via email at faithandflourishapparel@gmail.com , or through our social media channels. We strive to respond to all inquiries within 1-2 business days.
13. Do you offer custom designs?
Yes! We love working on custom designs. If you have an idea for a unique design, feel free to reach out to us at faithandflourishapparel@gmail.com with your request, and we will be happy to discuss the possibilities with you.